GuildQuality & Qualified Remodeler: 2019 Customer Satisfaction Report
Denver, CO, July 18, 2019 - GuildQuality has partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report for QR‘s July 2019 issue. The report profiles 60 award-winning remodelers, which includes Gravina's Window Center of Littleton, who understand the importance of delivering exceptional customer service.
Trust, Value & Solutions
For the fifth year in a row, GuildQuality has partnered with Qualified Remodeler to compile their annual Customer Satisfaction Report for QR‘s July 2019 issue. The report profiles 60 award-winning remodelers and replacement contractors who understand the importance of delivering exceptional customer service. In addition to these profiles, the report also includes a heat map of highly valued service traits.
To Qualified Remodeler, sharing industry data and customer satisfaction best practices is essential to the success of businesses in the home services sphere:
“All businesses succeed or fail based on reputation and the accumulated goodwill of past customers. As a business improvement publication serving remodelers, Qualified Remodeler wants to share best practices about what it takes to satisfy customers."
Customer Satisfaction Leaders
The Client Satisfaction Leaders list profiles 60 remodelers and home improvement contractors who are a part of the GuildQuality community, whose exemplary customer satisfaction scores deserve both recognition and study. Within each profile, company leaders share their best practices, their approach to problem resolution, and express how they use client feedback to grow their business.
Gravina’s Window Center of Littleton
GQ All-time Recommend Rate: 96.24
GQ 2018 Recommend Rate: 97.73
Number of Jobs in 2018: 600
Type of Firm: Home Improvement/Replacement
CEO: Jim Gravina
- Approach to problem resolution: During our sales visits, we set the table on what the customer can expect. We lay it all out and try and prepare them for what is to come. From order to install, there is always going to be a lag because we custom order all of our windows and doors for a perfect fit. If something goes sideways during the process, we have project managers and an in-house service department to handle any issue that may arise. The bottom line is that replacement windows and doors are still construction; there may be hiccups along the way. It’s how you handle them and stand behind everything that makes the project successful.
- Delivering quality workmanship: We are focused on providing the best installation and workmanship for homeowners. We train all of our installers for six months minimum before they can lead a team on their own. To ensure quality, we have surprise job inspections and follow-up visits after jobs are completed. If something comes up with the customer, we can address it this way and make sure they are happy.
- Using and handling ratings and reviews: We send out customer surveys all the time, and they let us know what we did right and what we can do better. We also ask them to review us anywhere they choose if they can. Good or bad, feedback is of utmost importance because not every home and job are the same. No matter how long we have been in business we can always learn something new. The best place to learn is from our customers and reviews.
Source: Qualified Remodeler
As a third-party customer satisfaction surveying company, we’re privy to incredibly valuable information regarding homeowner satisfaction. Over the years, we’ve surveyed thousands of homeowners about their experience throughout a remodeling or home improvement project, and as a result, we’ve been able to recognize emerging patterns or trends within the residential construction industry.
Cheers to Guildmembers who are part of the select 60 this year!